Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings. 

Bookings are subject to the following terms and conditions: 

1. THE CONTRACT

The Contract for a short-term holiday rental will be between you and us, the owners (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking terms and conditions. As our property is located in Scotland, you and we agree that the laws of Scotland will govern our contract with you (the “Contract”). If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

The Contract will not come into force until we have received the Deposit referred to in Clause 2 below and a booking confirmation is issued showing the confirmed holiday dates. 

The Contract will be subject to these booking terms and conditions, and must be complied with. The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking. 

The party leader must be at least 18 years of age at the time of booking and prior to arrival we must be provided with a full list containing the names and ages and contact details of all guests (which we will hold subject to Clause 13 below).

2. DEPOSIT AND PAYMENT

Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form.  However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of thirty-five per cent 35% of the full cost of your Booking (the “Deposit”).  

The Deposit must be paid within three (3) days of the Booking being placed.

The balance of the rental will be due for payment forty two (42) days prior to your holiday commencement date (the “Holiday Commencement Date”).  

If for any reason you are unable to promptly arrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking.  Bookings made less than forty two days before your arrival date must be paid in full.

If your Booking is made less than forty two (42) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

No entry to our properties will be allowed without payment, in full, being cleared beforehand.

We accept payment by most major credit or debit cards.

3. CANCELLATION

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.  

The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below: 

Number of days before the holiday when cancelled: 

• To receive a full refund, guests must cancel at least 30 days before check-in

• If guests cancel between 7 and 30 days before check-in, you’ll be charged 50% for all nights

• If guests cancel less than 7 days before check-in, you’ll be charged 100% for all nights

• Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in

If we are successful in getting a replacement booking we will refund the amount paid less a 5% booking fee, and any difference in price between your original and the replacement booking. 

For this reason, we strongly recommend you take out travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.  

4. CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”) OR LICENSING

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”).

If our property must close due to government or local authority restrictions such as licensing, or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full. 

 

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event, licensing, or lockdowns affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable. 

5. PERIOD AND OTHER TERMS OF HIRE

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”. 

Unless expressly agreed by us in writing, you should not arrive before 4pm or later than 10pm on the Holiday Commencement Date.  if you arrive before check in time charges may apply.  You should note that this property is subject to Licensing conditions by Highland Council and these timescales are to minimise noise to neighbours.   You must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.  

You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement.  This property is not suitable for hen and stag parties and noise must be kept to a minimum after 11 pm to minimise and disturbance to the local community.

The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.

This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only.  You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (Scotland) Act 2016 now or at the end of the Holiday Period.  You may not sub-let the property and no extra overnight visitors are allowed to stay at the property.

In the event that you are required, in accordance with guidelines imposed by the UK and Scottish Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.

6.NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of 6 persons occupy the property.  This includes infants. This is a licencing condition and cannot be exceeded. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities.

7. OUR LIABILITY

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.  Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.  

8. CARE OF THE PROPERTY

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home. 

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

You must ensure the property is securely locked when not occupied by you.

9. DAMAGES & BREAKAGES

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. 

In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us for any loss that we may incur as a result. 

Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification in writing (although we would not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.  We will hold credit/debit card details to cover damage. 

If you lose a key we will replace it and you will be required to pay for the cutting of a new one.

If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result. 

 

OTHERS

Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside. 

Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re an eco-friendly holiday home. 

Please don’t take any bath towels with you when you go exploring. Bring your own beach towels for picnicking etc.

The owners shall not be liable to you or your holiday party for loss or damage to property, however arising. 

 All inventory must remain in the property and not be taken to another property. 

Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 2 vehicles. One should be in the on road blue designated space for no 17 and one in a visitor space.

Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am. 

We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid. 

Parties which cause noise in the garden particularly in the evening are not appropriate due to licencing requirements.

 

10. WIFI & INTERNET

Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service.  We will not be liable for slow connections or for any interruptions to or the failure of this service. 

11. RIGHT OF ENTRY

We, or our representatives, shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!).  We will do our best to resolve any problem.

13. DATA PRIVACY STATEMENT

See our Privacy Policy.

14. SMOKING, DRONES, NIGHT LANTERNS, CANDLES, BBQs AND FIREWORKS ETC

Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense. 

The use of drones is not allowed without our express written permission. Fireworks are not allowed. Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury.  Candles are not permitted as they are also a fire hazard. Firepits and portable bbqs are prohibited.

15. PETS

We only allow dogs, and only when have they been booked in and paid for (per week or part week/per cottage entered). We allow a maximum of 1 dog per property without express written permission. Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required (usually at least £50).  When out walking within the neighbourhood, you must ensure that dogs are kept on a lead except where indicated.  Dogs must not be left unattended in the property or garden or allowed to disturb neighbours by barking.

We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, bark continuously, or are liable to be a nuisance or danger to our neighbours or other guests and to local wildlife and livestock.

16. ELECTRIC VEHICLES

Domestic electric vehicle chargers are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers. 

17. CHECK  OUTS

Please remember that Check-out is by 10.00am 9on the date of holiday departure .  Please leave the property clean, empty bins, strip beds and clean dirty dishes. Please remember to leave keys in the key box or, as already mentioned, we will need to replace and charge for them.

18. CARE OF YOUR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.  You must park in the on road designated space for the property of which there is one - and/or one of the unmarked visitor spaces. You must not park in any other property's designated space

If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs.  We may dispose of any unclaimed property after six (6) months.

 

January 2024

License Number - HI-70283-F 

EPC Category D